FAQ: Frequently asked questions

What kind of courses / tutorials is this website offering?

On our website https://4h-jewellery-tutorials.com you can find tutorial videos for making jewellery. In addition to tutorials that deal explicitly with the creation of specific pieces of jewellery, you will also find free basics and tips & tricks for goldsmithing and jewelry making on our site.

What payment methods can I use to buy courses?

You can use PayPal, Klarna, common credit cards and other payment methods to pay for courses in our checkout.

I have bought a tutorial. How can I access it?

Please log in to access the purchased tutorial content. If this is the first time you have purchased a tutorial via our website, a user account has been created for you. You should have received an email to set your password.

To access the video, go to “My account” page, click “Orders”, open your order and access the tutorial by clicking the tutorial’s name in the order overview.

I am not happy with the tutorial / content. Can I get a refund?

Due to the instant, digital nature of our tutorials, once purchased we are unable to offer refunds on our tutorials. If you are unsatisfied with the content for any reason, please get in touch with us.

I have an other question. How can I contact you?

Please send us your question by sending an e-mail to info@4h-jewellery-tutorials.com. We will answer your request as soon as possible.